Which Store Is My Bead Headquarters? TOP
If you live in San Angelo or the surrounding area the Arroyo Dr location will be your Bead Headquarters. You may contact them at 325-227-6929 or buzz over to 956 Arroyo Dr in the Smith Floors Building. The Arroyo Dr store is open Tuesday through Saturday.
If you live outside of the San Angelo area or out of state your Bead Headquarters will be TBH’s Online Store. You can contact them at 325-617-7822. This website offers a Contact Us email forum and the Shop page is the ordering portal.
Do you take Phone Orders? TOP
(ONLINE STORE) Our inventory is real time and tracked through our Online Store ordering system. We are unable to take phone or email orders due to the time and manner in which it takes to do so. Adding on to your order after it has been placed is not an option through phone or email. You will need to notify us that you will be placing an additional order so we can combine the shipping. Additional orders that can be combined must be made before the 4pm CST cut off time.
(ARROYO STORE) The staff at the San Angelo Arroyo store will be able to pull inventory and gather up small orders for same day pick up as time and traffic allows. Meaning if they are busy at the time you call they may need to call you back until the traffic within the store thins out. You also have the option to order online and use the in store pick up code (which will remove shipping costs) and we will call you when your order is ready.
What is your Ordering Process Time? TOP
If your order is placed before 4pm CST Monday – Thursday it will ship out the following day. (meaning if your order is placed after the cut off time it will not be processed until the following day) Your ship out time is the following day after processing or the next available pick up time. ALL orders are filled and processed as they come through the system. Our daily package pick up time does vary (usually before 10:15am). Please be prepared to pay for your order at the time you place it, we DO NOT hold orders. Adding on to your order after it has been placed is not an option through phone or email. You will need to notify us that you will be placing an additional order so we can combine the shipping. Additional orders that can be combined must be made before the 4pm CST cut off time.
Note: If you have participated in a FB Sale or Event and would like to combine your shipping from that order with an Online Order please let us know BEFORE we settle your invoice.
Can I Pick Up an Order at the Arroyo Store? TOP
TBH now has a PICK UP option for Online Orders. Once you have placed your order please enter the Pick Up Order Code to remove shipping from your order. You will also need to click YES to the Question: is this a pick up order. If a code is being used for a sale or discount your shipping will be removed manually.
What are your Shipping Costs? TOP
Our shipping at this time is based on our average box (USPS Prioprity Regional Box) price. Orders which can be adjusted down to a smaller box and shipping rate will be done manually before we ship your order. Your final total and charge will reflect the change. Should your order require more shipping to accommodate for size you will be charged the extra shipping cost. If you choose to use a shipping code and your order requires over the $9 base shipping charge you will be charged the difference. Express 2 Day Shipping is upon request only and cost varies. Priority USPS mail is a 2-3 day service, however coastal states and Canada can expect a 4-5 day delivery time.
What about International Shipping? TOP
ALL international orders will have $10.00 added to the base rate of $10.50 for shipping. The average and lowest shipping rate to Canada is $22.00 for a Medium Flat Rate Box that price will go up with weight. Smaller orders which can be put into a smaller box averages about $14.50 to Canada.
How do I use Coupons & Codes? TOP
The Bead Hive offers Coupons from time to time through our Facebook page and email updates. These coupons will have a description of what the coupon is for and where it can be used. Some coupons will be for both InStore and Online use and others may apply to just one or the other. Online Store coupons are redeemed through a code. That code must be entered into the voucher box at the end of your order. ALL Online Codes must be entered at the time you place your order to apply. To ensure your code has applied to your order recalculate your cart before submitting the order. If your Code is not applying to the order check your Sub Total amount for the minimum purchase requirement should there be one. Codes also must be spelled the same way as they are posted. ALL coupons redeemed InStore must be printed and present at the time of purchase unless otherwise stated. Please read the disclaimer on each coupon some may have purchase requirements.
What is the Return Policy? TOP
Online Orders We DO NOT refund returned items or shipping costs, returned items will receive store credit ONLY.
A restocking fee of $5 will be taken off for items over $60.00. Items must be returned or email for a return within 7 days of delivery date. There will be NO EXCEPTIONS.
Your items must be returned in the same condition as when they were shipped. A $5.00 fee for items returned in poor condition due to the return shipping will be deducted from your store credit balance. If you have emailed or contacted us about items that arrived in a damaged or broken state this will not apply.
ALL Sales are final for Custom Made Jewelry. We DOT NOT refund money for purchases Store Credit ONLY. Items must be in their original state; unused and damage free. We reserve the right to refuse a return.
How does one become a Wholesale Customer? TOP
(Knickerbocker Store) If you have an Active Sales and Use Tax permit with the state of Texas please bring your permit or copy with you to set up your account. You will need to fill out and sign the Exemption Form on the day you sign up with us. Any permit which is found to be Inactive according to the state will no longer be an active account with us. Wholesale discounts will be explained at the time you sign up.
(Online Store) Please sign up as a New Vendor through the Wholesale button of our website. Once you have filled out the application you will receive an email from us with further instructions. Wholesale accounts will not become active until you email us a copy of your Sales & Use Tax Permit from Texas or your state and the completed Exemption form. Texas's permit has the Texas flag background and must be an active number. Wholesale customers located out of state are required to send us a permit if we are unable to verify the permit number through the revenue department. Please email permit copies to firstname.lastname@example.org .
Will my cart save if I close the browser or leave the computer? TOP
Carts will not save themselves through this system. If you close the browser, leave the browser window open for several hours, or your computer goes to sleep your cart will disappear. If you want to create a registry so you can save items click on "go to my registry" instead of "add to cart". You can recover saved items by logging into your registry at any time.
What Payment Methods do you Accept? TOP
We accept Visa, Discover, and MasterCard.
Current Stock Availability TOP
We run our inventory in real time, meaning when stock comes in it is added online in the amount that it arrives. The stock posted online is availbale to both online and in store customers. We do have regular invenotry checks and restock items often. You will however see from time to time items come up on your order invoice as "OOS" or Out Of Stock even though you may have added them to your cart. This means that as you were purchasing so was someone else and items do run out from time to time.
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